Problem bank

Things that should work better

Everyday problems in work and life that are harder, slower or more frustrating than they should be. Find yours, or tell us a new one.

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55 problems

Money & BillsLife
Broadband renewals make customers negotiate to avoid overpaying
My broadband contract has ended. Why do I have to threaten to leave, compare dozens of deals and negotiate just to avoid overpaying?
1 personSee the problem
ShoppingLife
Buying a used car feels like guesswork
I don't know enough about cars to know whether the second-hand car I'm about to spend thousands on is actually a good one.
2 peopleSee the problem
EducationLife
Buying school uniform is expensive and restrictive
Why does buying school uniform mean finding a specific supplier, paying inflated prices for branded items and hoping I bought the right size?
5 peopleSee the problem
HomeLife
Challenging unfair tenancy-deposit deductions
My landlord wants to deduct money from my deposit. I don't know what's reasonable, what evidence I need or whether I should challenge it.
1 personSee the problem
ShoppingLife
Chasing lost or failed parcel deliveries
When a parcel goes wrong I have to work out who is responsible and chase several companies to fix it.
3 peopleSee the problem
Small BusinessWork
Chasing overdue business invoices
I've done the work. Why am I now spending hours chasing a company to actually pay my invoice?
1 personSee the problem
HomeLife
Checking whether a Council Tax band is wrong
I suspect my Council Tax band is wrong, but I don't know how to check it properly — and I'm worried that challenging it could actually increase my bill.
1 personSee the problem
FamilyLife
Choosing the right care home for a parent
I need to find a care home for my parent, but I have no idea how to tell which ones are actually good, what they'll really cost or whether I'm making the right decision.
1 personSee the problem
Money & BillsLife
Choosing whether to fix or switch an energy tariff
I don't understand whether I should fix my energy tariff, stay variable or switch supplier — and I don't know whether the saving is worth the risk.
1 personSee the problem
WorkWork
Claiming back work expenses
I use my own money for work and then have to keep receipts, fill in forms and wait weeks to get my money back.
1 personSee the problem

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Things that should work better

Broadband renewals make customers negotiate to avoid overpaying

Buying a used car feels like guesswork

Buying school uniform is expensive and restrictive

Challenging unfair tenancy-deposit deductions

Chasing lost or failed parcel deliveries

Chasing overdue business invoices

Checking whether a Council Tax band is wrong

Choosing the right care home for a parent

Choosing whether to fix or switch an energy tariff

Claiming back work expenses

There must be a better way.