Terms of Use

These Terms of Use govern your use of the Surely website at www.surelylabs.io, including any pages, content, problem submissions, experiments, research activities and other services made available through the website.

Please read these terms carefully. By using our website, submitting information to Surely or participating in an activity through the website, you agree to these Terms of Use. If you do not agree to these terms, please do not use the website.

1. Who we are

Surely is an audience-powered product lab that identifies everyday problems in work and life and explores better ways to solve them.

The website is operated by LearnHow2.ai. Email: Hello@LearnHow2.ai

In these terms, “Surely”, “we”, “us” and “our” refer to the organisation operating the website.

2. What Surely does

Surely identifies problems people experience, investigates those problems, explores possible solutions and may design, build and test experiments, prototypes, products or services.

Our process may include:

• collecting problems and experiences from members of the public;
• researching problems using publicly available information;
• speaking with people affected by a problem;
• creating prototypes or experiments;
• testing possible solutions;
• publishing what we learn;
• developing some experiments into products or services; and
• deciding not to continue with other experiments.

Submitting a problem or suggestion does not mean that we will investigate it, build a solution or contact you.

3. Using the website

You may use the website for lawful personal or business purposes. You must not:

• use the website unlawfully or fraudulently;
• attempt to gain unauthorised access to the website or systems connected to it;
• introduce viruses, malware or other harmful material;
• scrape, crawl or systematically extract substantial amounts of website content without our permission;
• interfere with the operation or security of the website;
• impersonate another person;
• deliberately submit false or misleading information;
• use the website to threaten, harass or abuse another person;
• submit defamatory, unlawful, discriminatory or offensive material;
• submit information that infringes another person’s intellectual-property or privacy rights; or
• use the website in a way that could damage Surely, our users or third parties.

We may block or restrict access where we reasonably believe these terms have been breached.

4. Problem submissions and feedback

We encourage people to tell us about problems, frustrations and things they believe could work better. You may also provide ideas, comments, feedback, suggestions, research responses or observations about our experiments.

You remain the owner of any intellectual-property rights you already hold in original material that you submit to us.

However, by submitting content to Surely, you give us a non-exclusive, worldwide, royalty-free licence to use, reproduce, analyse, summarise, adapt and combine that content for the purposes of:

• understanding and researching problems;
• operating Surely;
• developing and improving experiments, products and services;
• testing possible solutions;
• creating anonymised or aggregated findings;
• publishing research, problems, insights or lessons;
• communicating what Surely is working on; and
• promoting Surely and its work.

This licence does not permit us to publish your personal information in a way that conflicts with our Privacy Policy. Where reasonably possible, public descriptions of submitted problems will be anonymised or aggregated.

5. Ideas and suggestions

Please understand that other people may independently submit the same or similar ideas, and Surely may already be investigating something similar. Submitting an idea, problem or suggestion:

• does not create a confidential relationship between you and Surely;
• does not give you ownership of any product, service or experiment that we subsequently develop;
• does not require us to use your suggestion;
• does not require us to compensate or pay you; and
• does not prevent us from developing a similar idea independently.

If information is confidential, commercially sensitive or belongs to someone else, do not submit it through our general website forms. If we specifically agree to receive confidential information, this must be agreed separately in writing.

6. Do not submit information you do not have permission to share

When submitting content, you confirm that you either own the information or have the necessary right or permission to provide it to us. Please do not submit:

• passwords;
• bank-account or card details;
• confidential employer information;
• trade secrets;
• confidential client information;
• someone else’s private personal information;
• copyrighted material that you do not have permission to provide; or
• sensitive personal information unless we have specifically asked for it.

If your problem involves another individual or organisation, describe the problem rather than unnecessarily identifying the person concerned.

7. Research participants and testers

From time to time we may invite people to participate in research, interviews, usability testing, pilot programmes or experiments. Participation is voluntary.

Additional terms, consent information or confidentiality arrangements may apply to particular research or testing activities. Where they do, we will provide them before you participate.

Participating in research or testing does not create an employment, partnership, agency or joint-venture relationship between you and Surely.

Unless we specifically agree otherwise in writing, participation does not entitle you to ownership of any experiment, product or intellectual property created by Surely.

8. Experiments and prototypes

Some things shown on Surely are deliberately experiments, prototypes, pilots or early-stage products. They may:

• contain errors;
• have incomplete functionality;
• change significantly;
• be temporarily unavailable;
• produce unexpected results; or
• be discontinued entirely.

An experiment appearing on the website does not mean that it is a finished commercial product or that we have decided to continue developing it.

Where a particular experiment has additional terms, those terms will apply alongside these Terms of Use. If there is a conflict, the specific terms for that experiment will take precedence in relation to that experiment.

9. Information on the website

We try to make information published by Surely useful and accurate, but our work often involves investigation, experimentation and learning. Content may therefore change as we obtain new evidence.

Information on the website is provided primarily for general information. Unless we specifically state otherwise, it should not be treated as professional legal, financial, medical, tax, investment, insurance or other regulated advice. You should obtain appropriate professional advice where a decision requires it.

10. Evidence and third-party sources

Our problem research may refer to research papers, statistics, news reports, forums, social media discussions, public datasets, government publications or other third-party information.

References to third-party information do not mean that Surely endorses the source or guarantees its accuracy. Information may become outdated after publication. Where appropriate, users should review the original source before relying on it.

11. Third-party websites and services

The website may contain links to websites, tools, products or services operated by third parties. Those websites and services are outside our control.

A link does not necessarily mean that we endorse or recommend the organisation, product or service concerned. Third-party websites have their own terms and privacy policies, and you are responsible for reviewing them before using those services.

12. Intellectual property

Unless otherwise stated, all intellectual-property rights in the Surely website and original Surely material belong to us or are licensed to us. This includes, where applicable:

• the Surely name and branding;
• website design;
• graphics;
• written content;
• research;
• experiment descriptions;
• product designs;
• software;
• prototypes;
• illustrations;
• photographs;
• videos; and
• other original materials.

You may view and share links to publicly available pages for ordinary personal and business purposes. You may quote reasonable extracts where permitted by law and where Surely is appropriately credited.

You must not reproduce, republish, sell, licence or commercially exploit substantial parts of our original content without permission. Nothing in these terms transfers ownership of our intellectual property to you.

13. User-submitted content

We may remove or decline to publish submitted material where we reasonably believe it:

• breaches these terms;
• infringes someone’s rights;
• is misleading or fraudulent;
• contains unnecessary personal information;
• is abusive or defamatory;
• creates a security or legal risk; or
• is otherwise inappropriate for Surely.

Publication of a submission does not mean that Surely agrees with or endorses everything stated within it.

If you believe material appearing on our website infringes your rights or is unlawful, contact Hello@LearnHow2.ai and identify the material concerned and the reason for your complaint.

14. Availability of the website

We aim to keep the website available, but we do not guarantee uninterrupted availability.

We may suspend, withdraw, restrict or change all or part of the website for maintenance, security, technical, operational or business reasons. We may also change or discontinue features, experiments and content without notice where reasonably necessary.

15. Security

You are responsible for ensuring that the devices and systems you use to access our website are appropriately protected.

Although we take reasonable security measures, no internet service can be guaranteed to be completely secure. You must not knowingly attempt to circumvent our security measures.

16. Our responsibility to consumers

Nothing in these terms excludes or limits liability where doing so would be unlawful. In particular, nothing excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot legally be excluded.

If you are using the website as a consumer, your statutory rights are not affected.

Where we are legally responsible for loss or damage suffered by a consumer, we are responsible for loss or damage that is a foreseeable consequence of our breach of these terms or failure to use reasonable care and skill. We are not responsible for business losses suffered by someone using the website wholly or mainly for personal purposes.

17. Business users

If you use our website for purposes relating to your trade, business, craft or profession, then to the fullest extent permitted by law:

• we exclude implied conditions, warranties, representations or other terms that may apply to the website or its content;
• we will not be liable for indirect or consequential loss; and
• we will not be liable for loss of profit, revenue, business, contracts, anticipated savings, goodwill, opportunity or business data arising solely from your use of the informational website.

Nothing in this section excludes liability that cannot lawfully be excluded.

18. Products and paid services

These Terms of Use primarily govern use of the Surely website and free interactions with Surely.

If we sell a product, subscription, digital service or other paid offering, additional purchasing terms may apply. Those terms will explain matters such as pricing, payment, cancellation, delivery and any applicable consumer cancellation rights, and where required they will be presented before you enter into the relevant contract.

19. Privacy

Our handling of personal information is governed by our Privacy Policy. Our use of cookies and similar technologies is explained in our Cookies Policy. These documents should be read alongside these Terms of Use.

20. Changes to these terms

We may update these terms from time to time. The version published on the website at the time you use it will apply to that use.

If a change materially affects an existing service or relationship with you, we will provide additional notice where required. The date at the top of this page shows when these terms were last updated.

21. If part of these terms is invalid

If any part of these terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary or removed where necessary. The remaining provisions will continue to apply.

22. No waiver

If we delay enforcing any provision of these terms, that does not mean we have waived our right to enforce it later.

23. No rights for third parties

Unless expressly stated otherwise, these terms do not give any person other than you and Surely rights to enforce them.

24. Governing law

If you are a consumer resident in the United Kingdom, these terms are governed by the laws applicable in the part of the UK in which you live, and you may bring proceedings in the courts available to you under applicable law.

If you are a business user, these terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction.

25. Contact us

Questions about these terms can be sent to Surely at Hello@LearnHow2.ai.