Shopping · Life

Chasing lost or failed parcel deliveries

3 people have told us about this so far.

I have this problem too

01

The problem

When a parcel goes wrong I have to work out who is responsible and chase several companies to fix it.

02

What we found

Common complaints include lost packages, failed deliveries, parcels being returned unexpectedly and consumers struggling to work out whether to contact the retailer or courier.

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